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Contact details

Reach us by phone, email, or pop into our Stellenbosch office during business hours.

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Address
16 Stellentia Rd
Stellenbosch Central
7600
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Phone / WhatsApp
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Business hours

Monday – Friday 08:00 – 17:00
Saturday 09:00 – 13:00
Sunday & Public Holidays Closed

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Frequently asked questions

Quick answers.

The most common questions we get β€” answered before you need to ask.

No. Joining Scente is completely free and there is no monthly subscription. Your only cost is the R750 starter pack β€” 5 bottles at R150 each β€” which you can sell for R1,500 cash profit.
Inspired fragrances are original perfumes crafted to share the scent character of popular designer fragrances. They are not counterfeit products β€” each Scente fragrance is an independently manufactured original sold legally as an inspired alternative.
Both. Your physical stock is yours to sell face-to-face for immediate cash. You also receive a personal shop link to share on WhatsApp. When a customer orders online, you fulfil the delivery yourself. Scente steps in only when you're genuinely unavailable.
Commission payouts run on the 15th of each month for the prior month's team activity. Payments go to your verified South African bank account. Retail profit from cash sales is yours immediately.
To earn team commissions each month you need a minimum personal order: 5 bottles for Distributors, 20 for Leaders, and 50 for Executives. Missing a month won't close your account β€” you simply won't earn team commissions that month.
Go to the login page and click "Forgot password". Enter your registered email address and we'll send you a reset link. If you still have trouble, contact us via this page or email hello@scente.co.za.
Check your IBO portal for the waybill number and track via the courier's website. If there's no update after 3 business days from dispatch, contact us with your order reference number and we'll investigate.
Yes β€” no lock-in contracts, no cancellation fees. Simply stop ordering and your account becomes inactive. Any approved commissions will still pay out on the next scheduled date. Email hello@scente.co.za if you'd like your account formally closed.